Healthy Skin Pty Ltd (Australian Company Number (ACN) 78116166244) is committed to protecting and respecting your privacy.
This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1 Information collection
1.1 In order to provide a better service to you, we may collect and process the following data about you:
(a) information that you provide by filling in forms on our
site www.mindmyskin.com.au ("our site"). This includes information provided
at the time of registering to use our site, subscribing to our service, posting
material or requesting further services. We may also ask you for information at
other times, for example in connection with a promotion or when you report a
problem with our site;
(b) if you contact us, we may keep a record of that correspondence;
(c) details of transactions you carry out through our site and of the fulfilment of your
(d) details of your visits to our site and the resources that you access.
1.2 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
2 Uses made of the information
2.1 The purposes for which information may be used by us include:
(a) ensuring that content from our site is presented in the most effective manner for
you and for your computer;
(b) providing you with alerts, newsletter, education materials or information that you
requested or signed up to;
(c) carrying out our obligations arising from any contracts entered into between you
(d) allowing you to participate in interactive features of our service, when you
choose to do so;
(e) designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
(f) complying with laws and regulations applicable to us or any of our affiliates in or
(g) legal proceedings, including collecting overdue amounts and seeking professional advices;
(h) researching, designing and launching services or products including seminars/events/forums;
(i) Promotional purpose only; or
(j) purposes directly related or incidental to the above.
2.2 We intend to use your data in direct marketing and we require your consent (which
includes an indication of no objection) for that purpose. By using our site, unless you tell us otherwise, you agree that:
(a) your name, contact details (including address, contact number, email address),
products and services information, transaction pattern and behaviour,
background and demographic data held by us from time to time may be used
by us in direct marketing;
(b) the following classes of services, products and subjects may be marketed to
(i) services and products related to our site and/or our affiliates
(including marketing affiliates programs we are a part of);
(ii) reward, loyalty or privileges programmes, promotional offers and
related services; and
(iii) invitations to events such as seminars/webinars/tele-seminars,
conferences, live programs or events.
(c) We may conduct direct marketing via fax, email, direct mail, telephone and
other means of communication or send e-newsletters to you. You may choose
not to receive promotional materials, by simply telling us (see below for contact
details), and we will cease to do so, without charge.
3 Disclosure of your information
We will keep the personal data we hold confidential but may provide information to:
(a) personnel, agents, advisers, auditors, contractors, financial institutions, and
service providers in connection with our operations or services;
(b) our offices, affiliates, business partners and counterparts (if any);
(c) persons under a duty of confidentiality to us;
(d) persons to whom we are required to make disclosure under applicable laws
and regulations in or outside Australia; or
(e) actual or proposed transferees or participants of our services in or outside
4.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
4.3 We use the following cookies:
(a) Analytical/performance cookies. They allow us to recognise and count the
number of visitors and to see how visitors move around our website when they
are using it. This helps us to improve the way our website works, for example,
by ensuring that users are finding what they are looking for easily.
4.5 We may use the following third party web analytic services on the website. The service
providers that administer these services use technologies such as cookies, web server
logs and web beacons to help us analyse how visitors use the website. The information
collected through these means (including IP address) is disclosed to these service
providers, who use the information to evaluate use of the website. These analytic services
may use the data collected to contextualise and personalise the marketing materials of
their own advertising network.
4.6 Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google's ability to use and share information collected by Google Analytics is in accordance with their policies: http://www.google.com/policies/privacy/partners/
4.7 You can prevent Google's collection and processing of data by using the Google Ads
Settings page or downloading and installing their browser plug-in
4.8 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all
cookies (including essential cookies) you may not be able to access all or parts of our site.
5.1 All information you provide to us is stored on our secure servers. Any payment
transactions will be encrypted using SSL technology. Where we have given you (or where
you have chosen) a password which enables you to access certain parts of our site, you
are responsible for keeping this password confidential. We ask you not to share a
password with anyone.
5.2 Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our site; any transmission is at your own risk. Once we
have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7 Data transfers
We may hold your data on servers in Generally, we will only use the personal information
that we collect about you for purposes connected with our business operations. These
purposes may include: verifying your identity, contacting you (including via electronic
messaging such as SMS and email, by mail, by phone or in any other lawful manner),
providing goods or services to you or receiving goods or services from you, addressing
any issues, problems or complaints that we or you have regarding our relationship,
developing and improving our products, services and business. and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at Clause 3 above, who may be located in or outside of Australia,
8 Your consent and rights
8.1 By using our service, making an application or visiting our website, you consent to the
collection and use of your information and other activities as outlined in this policy.
8.2 Under the Privacy Act (the "Act"), individuals have the right:
(a) to check whether we hold personal data about you and to access such data;
(b) to require us to correct as soon as reasonably practicable any data relating to
you that is inaccurate;
(c) to ascertain our policies and practices in relation to personal data and the kind
of personal data held by us; and
(d) to withdraw your consent to the use of your personal data for marketing
purposes and we shall not use your personal data for marketing purposes after
you communicate your withdrawal of consent to us.
8.3 You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes. Please send requests to optout and for access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
Healthy Skin Pty Ltd
20/148 Chesterville Road, Moorabbin VIC 3189 Australia
+61 3 9553 0619
+61 3 9553 0890
8.4 In accordance with the Act, we have the right to and may charge a reasonable fee for
processing any data access request.
Last updated: 19 October 2017
Tony E Ocean View QLD
I have suffered from Eczema and Rosacea across my nose and cheeks My Mind Skin has been the only products that worked within a couple of days of use. Very happy with results.
I had been using a very expensive range and having facials with no results WOW! I can not believe the difference within just one week of using the Mind My Eye Cream and Mind My Youth Cream rash has gone and my redness has gone.
Kim W QLD
I did not believe that a moisturizer can make such a change in such a short time of using it. Mind My Youth Cream and Mind My Eyes is great, I have now started using the cleanser, very happy.